Privacy Policy

Apex OBC, registered at KNSM-Laan 651, 1019 LH, Amsterdam, Netherlands is committed to protecting your privacy. This privacy policy will explain how we use the personal data we collect from you when you use our website.

1. Content

  • What data do we collect?
  • How do we collect your data?
  • Legal Basis for processing
  • How will we use your data?
  • How do we store and protect your data?
  • Your data protection rights
  • Cookies & Tracking Technologies
  • Third-party websites
  • Updates to our privacy policy
  • How to contact us
  • Contacting the Data Protection Authority

2. What data do we collect?

Apex OBC collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Transaction information: Requests submitted through our forms (e.g., contact, quote requests).
  • Technical information: IP address, browser type, device information, cookies, and tracking technologies.
  • Marketing preferences: Data related to newsletter subscriptions and marketing communications.

3. How do we collect your data?

We collect data directly from you when you:

  • Fill out a contact form or request a quote.
  • Subscribe to our newsletter.
  • Communicate with us via email or phone.
  • Use our website (via cookies and analytics tools).

We may also receive your data indirectly through third-party service providers, such as advertising networks and analytics partners.

4. Legal Basis for processing

We process your data based on:

  • Contractual necessity (e.g., fulfilling service requests, responding to inquiries).
  • Legitimate interests (e.g., improving our services, fraud prevention, ensuring website security).
  • Consent (e.g., marketing communications, cookies where applicable).
  • Legal compliance (e.g., record-keeping obligations)

5. How will we use your data?

We use your data for:

  • Processing and managing service requests.
  • Providing customer support and follow-ups.
  • Sending marketing communications (with consent).
  • Improving our website and user experience.
  • Ensuring compliance with legal and regulatory obligations.

Data Sharing

We only share your data when necessary with:

  • Partner companies and couriers to fulfill service requests.
  • Marketing and analytics providers for advertising purposes.
  • Regulatory authorities when required by law.
  • Service providers (e.g., hosting, payment processing) under strict confidentiality agreements.

We ensure all third-party processors comply with GDPR and have signed Data Processing Agreements (DPAs) where necessary.

6. How do we store and protect your data?

Apex OBC securely stores your data in encrypted databases within the European Union. We implement technical and organizational security measures, including:

  • Encryption protocols for data storage and transmission.
  • Access controls and authentication mechanisms.

Data Retention: We retain personal data only for as long as necessary for the stated purposes.

  • General inquiries:Stored for up to 2 years.
  • Transactional data:Stored for up to 10 years (for legal and accounting compliance).
  • Marketing data:Stored until you withdraw consent.
  • Cookies and analytics data:Stored based on retention policies (see cookie section below).

 

7. Your data protection rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to access – Request copies of your personal data.
  • Right to rectification – Request corrections to inaccurate data.
  • Right to erasure (“right to be forgotten”) – Request deletion of your data under certain conditions.
  • Right to restrict processing – Request limited processing of your data.
  • Right to object to processing – Object to the processing of your personal data.
  • Right to data portability – Request transfer of your data to another organization.

To exercise these rights, contact us at: privacy@apexobc.com. We will respond within one (1) month.

8. Cookies & Tracking Technologies

Cookies are small text files stored on your device to collect information about your browsing behavior.

How do we use cookies?

We use cookies to:

  • Improve website functionality and user experience.
  • Analyze website traffic and visitor interactions.
  • Deliver targeted advertisements.

Types of Cookies We Use:

  • Essential cookies– Necessary for website functionality.
  • Performance cookies– Collect anonymized analytics data.
  • Advertising cookies– Track browsing activity for targeted ads.

Managing Cookies

You can manage or disable cookies in your browser settings. Some website features may not function properly if cookies are disabled.

For more information, visit allaboutcookies.org.

9. Third-Party websites

Our website may contain links to third-party websites. This Privacy Policy applies only to Apex OBC. We are not responsible for the privacy policies of external sites. Please review their policies before providing personal data.

10. Updates to our privacy policy

We regularly review and update this Privacy Policy. The latest version will always be available on our website.

Last updated on: 20 February 2025

11. How to contact us

If you have any questions or requests regarding your personal data, contact us at:

Email: privacy@apexobc.com
Mailing Address: KNSM-Laan 651, 1019 LH, Amsterdam, Netherlands

12. Contacting the Data Protection Authority

If you believe we have not addressed your concerns satisfactorily, you may contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at https://www.autoriteitpersoonsgegevens.nl/en/contact.